Capture.com is a well-established media digitization service that has been around since 1997 — a strong signal that it is not a fly-by-night operation. The company publishes a legal entity disclosure, privacy policy, and terms of service, which is exactly what you want from a business that handles your precious family videos and photos. It also uses Stripe for payments, a recognized and secure processor.
What sets this site apart from many newer competitors is its transparent ownership and long web history. The domain has been archived for 26 years, and there are no blacklist or malware flags. While the site displays customer reviews on its homepage (common practice), you may also want to check independent sources like the Better Business Bureau or social media for real-world experiences.
For a digitization service, the main things to watch are turnaround time and pricing clarity — both are clearly stated on the site. Overall, capture.com looks like a legitimate business you can trust with your tapes and photos.