dirhelp.service-now.com is a subdomain of the enterprise software company ServiceNow. It hosts what appears to be a help desk portal for the California Department of Industrial Relations (DIR). This is not an e-commerce or standalone site, so the trust benchmarks are different from a typical business.
Most government service desks don't need public contact info on the homepage or social media presence, and the security here is solid: HTTPS enforced, valid SSL, and strong browser protections. The site has legal pages (privacy policy and terms) and an about page, which is good for transparency. The lack of a web archive history and the robots.txt file that blocks all crawlers are common for portals that serve authenticated users rather than the general public.
For someone asking 'is dirhelp.service-now.com a scam?', the answer is no. The signals, especially the parent company's reputation and the strong security setup, point to a legitimate service platform. If you are an authorized user, you should feel comfortable using it. Just be aware that you won't find general public reviews or a long internet trail, because this is an internal tool, not a consumer service.