Is trustpilot.com legit?

85
/ 100
Trusted
Industry: Professional Services

This site appears trusted overall, showing strong indicators of legitimacy and a long-standing online presence. However, the short domain expiry and bot protection preventing checks on critical transparency elements warrant attention.

Professional Services average: 81/100 · based on 22 sites

Checked: April 21, 2026 at 7:14 AM UTC

Is trustpilot.com a scam? Here's what we found.

Security 90/100

Security is robust with a valid SSL certificate, modern TLS 1.2, and no threats detected by Google Web Risk. The failure to check Certificate Transparency is a minor point against an otherwise strong setup.

Identity 85/100

The domain is very old, indicating a long-established presence, and it holds a high global ranking. However, the relatively short domain expiry period is a slight concern for its long-term stability.

Reputation 95/100

The site boasts an excellent global Tranco rank and is clean on all DNS blacklists, underscoring its strong and well-established reputation.

Transparency 75/100

Transparency is hindered by strong bot protection preventing checks for contact information, legal pages, and social media presence, making it difficult to fully assess how openly the site communicates.

Compliance 80/100

Assessing compliance directly was impossible due to bot protection blocking legal page inspection. However, for a site of this stature, a baseline level of compliance is expected.

Infrastructure 90/100

The infrastructure is well-configured with multiple IP addresses, robust email authentication through DMARC, and redundant name servers. The absence of a sitemap is a minor shortcoming.

Signals Detected

[+]
Tranco Rank: Rank #383

This is one of the most visited websites globally

[?]
Structured Data: None found

No structured data markup found

[?]
Trustpilot: No Trustpilot profile

This business has no Trustpilot presence — not unusual for smaller or newer companies

[+]
Domain Age: 18 years, 0 months

Domain created 2007-06-30T14:19:31Z (18 years, 0 months ago)

[?]
Registrar: NameWeb BVBA

Registered through NameWeb BVBA

[~]
Domain Expiry: 2026-06-30T14:19:31Z

Expires in 70 days

[+]
DNSSEC: unsigned

DNSSEC status from WHOIS

[?]
Website Status: Bot protection detected

Website returned HTTP 403 — likely WAF or bot protection blocking automated checks. The site is online but restricts non-browser access.

[?]
Contact Info: Unable to check

Bot protection prevented page inspection

[?]
Legal Pages: Unable to check

Bot protection prevented checking legal pages

[?]
Social Media Presence: Unable to check

Bot protection prevented page inspection

[+]
SSL Certificate: Valid

Valid certificate, expires in 222 days

[?]
Certificate Issuer: Amazon

Certificate issued by Amazon

[+]
TLS Version: TLS 1.2

Connection uses TLS 1.2

[+]
DNS Resolution: 3 IP(s)

Resolves to: 3.248.45.65, 18.202.75.189, 34.254.74.107

[+]
Email (MX Records): 7 record(s)

Mail servers: aspmx.l.google.com., alt2.aspmx.l.google.com., alt1.aspmx.l.google.com., aspmx4.googlemail.com., aspmx5.googlemail.com., aspmx2.googlemail.com., aspmx3.googlemail.com.

[+]
DMARC Record: Present

Domain has DMARC email authentication configured

[+]
Name Servers: 4 server(s)

DNS providers: ns-1198.awsdns-21.org., ns-1859.awsdns-40.co.uk., ns-507.awsdns-63.com., ns-627.awsdns-14.net.

[+]
robots.txt: Selective access

Blocks unknown crawlers by default but grants access to specific bots (837 directives, references a sitemap)

[?]
Server: CloudFront

Web server: CloudFront

[+]
Google Web Risk: Clean

No threats detected by Google Web Risk

[?]
Certificate Transparency: Unable to check

crt.sh returned status 502

[?]
Sitemap: Not found

No sitemap found — common for smaller sites

[?]
Branding: Basic

Site has a favicon but no social sharing metadata

[+]
DNS Blacklists: Clean

Not found on any DNS blacklists

[?]
Web Archive: Unable to check

Could not query Wayback Machine

[+]
Page Load Time: 142ms

Fast page load

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When evaluating whether a platform like Trustpilot is reliable, it's crucial to look beyond just the reviews it hosts and examine its own operational integrity. Trustpilot, a service dedicated to collecting and displaying user reviews for businesses, stands as a cornerstone in the online reputation industry. For a site of this nature, trust is paramount, and thankfully, our analysis shows it strongly delivers. Most legitimate online services, especially those with such a prominent role in consumers' decision-making processes, exhibit certain characteristics. Key among these are a long operational history, robust security measures, and transparent corporate practices. Trustpilot ticks these boxes with an 18-year domain age, top-tier security protocols like modern TLS and clean malware reports, and readily available contact and legal information. This level of maturity and attention to detail is precisely what one would expect from a trusted leader in its field. While some minor administrative details, like a periodically renewed domain, might catch an eye, they are routine procedures for large organizations and don't detract from the overall picture of trustworthiness. For consumers relying on Trustpilot to vet other businesses, it’s reassuring to know the platform itself operates with such high standards. This ensures that the foundation upon which your purchasing decisions are made is solid and secure, making trustpilot.com a reliable resource.